Find your market worth with a report tailored to you, New research shows how to set pay for remote employees. Loans are arranged through 3rd party lenders. Assertive but empathetic in nature; able to drive customers toward strategic goals through a combination of persuasion and rapport. Final offers are determined using multiple factors including experience and level of expertise. Copyright 2002 - 2022 Avero, LLC. The Glassdoor community relies on people like you to share accurate salary info to promote fair compensation everywhere. True first level manager. Customer Success Manager directs the day-to-day operations of the customer success team focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services and that will drive sales and increased revenue. Because the salary sure is fit for such experience. Costa Mesa, CA, Enterprise Customer Success Manager - Direct, ZipRecruiter - The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Click or scroll to view upper level job Customer Success Manager Salary in California How much does a Customer Success Manager make in California? The ability to build relationships at all organizational levels. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Construction, Repair & Maintenance Services. Were looking for a Customer Success Manager, Mid-Market, to build, retain, and grow our Latin American client base. But what exactly does that mean? 4k - 10k. One of the most exciting things about becoming a Customer Success Manager is the opportunity for progression. Procore does not sell Personal Data in the traditional sense, please see our Do Not Sell Policy. Ensure highest customer satisfaction and return on investment while enhancing customer experience. In this role, youll lead critical strategic initiatives at Procore to evolve our internal developer jou Job Description With 1 to 3 years of experience in sales, marketing, or a similar department, Glassdoor data shows that the median base salary for a customer success associate in the United States is $55,919 / a year. An early career Customer Success Manager with 1-4 years of experience earns an average total compensation of $67,179 based on 4,201 Read more. Because Averos base compensation is driven by location, we will be happy to discuss a salary range for other locations during the interview process. Those who are interested in leadership opportunities will find exciting possibilities ahead. The following companies offer the highest salaries for customer success managers in the United States: Most companies look for senior CSMs with around 5-6 years of experience in the business, and to be fair, that is barely enough time to master the ways of customer success. An entry-level Customer Success Manager with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 34,395 based on 5. Salaries estimates are based on 13 salaries submitted anonymously to Glassdoor by a Commercial Customer Success Manager employees. Customer services & support jobs are in increased demand, with general skills offering more options for job-seekers and greater compensation for job seekers with higher education and specialized skills. If this role would make you excited to come to work every day, please apply! Total salary ranges shown here exclude outliers. Of course, such an intricate job has different positions for each level of experience and performance. For this example, we know that a senior customer success manager would obviously have the skillset of a regular customer success manager, he/she may have even perfected them. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. This essentially the same figure as in Austin. Increasing your pay as a Customer Success Manager is possible in different ways. Monday to Friday. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. He/she is the one behind the meaningful thought process and critical decisions and creating metrics and reports. Thus, it is hard to come up with a clear-cut list of responsibilities for a customer success specialist. Compensation data tools, salary structures, surveys and benchmarks. How much does a Customer Success Manager make in California? If you are on the bigger company side of the spectrum, it would be the only natural to look for leadership qualities in the customer success managers you will hire. Digital transformation is what makes companies grow, and in the process, so does digital transformation. It is mandatory to procure user consent prior to running these cookies on your website. To remain competitive, job seekers should consider specialization as well as obtaining industry-specific certifications. The company may have one employee to better your experiment or teams with several members, the moral of the story is that someone is working to give us a better experiment, and you can become one of those great people. The estimated additional pay is $23,227 per year. Ensures that project/department milestones/goals are met and adhering to approved budgets. Necessary cookies are absolutely essential for the website to function properly. Get the latest market price for benchmark jobs and jobs in your industry. Provide insights to partners to ensure that they get the most out of Avero, ensuring our partners are meeting their objectives with aim of helping grow our customer base. As the tasks become more and more executive-based, so does a VP of customer success. To be a Customer Success Manager typically requires 5 years experience in the related area as an individual contributor. Yet, there are some only the larger companies have and/or most companies dont need to have. ","acceptedAnswer":{"@type":"Answer","text":"A customer success manager earns around $64,682 / year in the United States. Search thousands of open positions to find your next opportunity. Birdeye drives business growth by getting new reviews and improving customer experience. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc, Construction, Repair & Maintenance Services, Top paying companies in Pharmaceutical & Biotechnology for Customer Success Manager are. While the next step up may be as a Manager, Customer Success, overseeing a team of CSMs, customer success leaders can progress to the highest positions in a company over time. Although not all companies feel the need for a CCO, the average base salary of the position in the US is $207,124 / year. Anonymously share your pay to help the community. Over-see the on-boarding pipeline ensuring your customers are on track to go live by proactively offering advice, guidance, and support. Based on recent jobs postings on Zippia, the average salary in the U.S. for a Customer Success Manager is $93,820 per year or $45 per hour. As we go up the customer success career path, the skills naturally evolve into different ones. You are empathetic to their specific business processes, and can craft communication and education tailored to each - this includes account onboarding, training, management, retention, renewal and expansion. Avero is looking for a proactive Manager - Customer Success with proven experience in an evolving hospitality SaaS industry company. A Customer success manager salary range in US can vary based on important factors such as education, skills, certifications, and years of experience. Today. ","acceptedAnswer":{"@type":"Answer","text":"In general, CS specialists undertake technical responsibilities of the CS team, and while superior to CS associates, they stay inferior to CSMs. Customer Success Manager, Commercial (Mid-West) - Now Hiring . Change management is hard but nothing you cant handle with the right tools. Bigger companies typically pay 35.47% more than smaller companies for a Customer success manager. However, in most cases, a customer success specialist is someone that takes on tasks with more technicality and handles the strategic approach of the team or department. This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. Having the time and patience to lead and feedback a whole team, check . The total cash compensation, which includes base, and annual incentives, can vary anywhere from $105,899 to $153,255 with the average total cash compensation of $126,244. In a small-medium-sized company, a customer success manager may be the only person in the customer success team, or they can be the head of a customer success team. These numbers have continued to trend upward in recent years. Your input helps Glassdoor refine our pay estimates over time. You are empathetic to their specific business processes, and can craft communication and education tailored to each this includes account onboarding, training, management, retention, renewal and expansion. UserGuiding 2023 - All rights reserved. The highest salary for a Commercial Customer Success Manager in United States is $107,994 per year. Additional pay could include cash bonus, commission, tips, and profit sharing. Similar jobs . Act as point-of-contact for customers, advocating for their interests and giving voice to their feedback. The national average salary for a Commercial Customer Success Manager is $70,439 per year in United States. Health Savings Account with contributions from Avero quarterly! Anonymously share your pay to help the community. or email. These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. This data is exclusive to Mint Salary and is based on 6,322 tax returns from TurboTax customers San Jose Metro Area, CA ($103,500 a year), If you are thinking of becoming a Customer Success Manager or planning the next step in your career, find details about, See pay for all companies for a Customer Success Manager in United States, Oracle Customer Success Manager salaries - 146 salaries reported, Microsoft Customer Success Manager salaries - 109 salaries reported, HubSpot Customer Success Manager salaries - 96 salaries reported, AppFolio Customer Success Manager salaries - 90 salaries reported, Adobe Customer Success Manager salaries - 82 salaries reported, Procore Technologies Customer Success Manager salaries - 80 salaries reported, Glassdoor Customer Success Manager salaries - 78 salaries reported, Yelp Customer Success Manager salaries - 78 salaries reported, Salesforce Customer Success Manager salaries - 75 salaries reported, LinkedIn Customer Success Manager salaries - 73 salaries reported, CareerBuilder Customer Success Manager salaries - 72 salaries reported, athenahealth Customer Success Manager salaries - 72 salaries reported, Workiva Customer Success Manager salaries - 71 salaries reported, KnowBe4 Customer Success Manager salaries - 71 salaries reported, Benefitfocus Customer Success Manager salaries - 64 salaries reported, Cisco Systems Customer Success Manager salaries - 62 salaries reported, Wunderkind Customer Success Manager salaries - 62 salaries reported, Imagine Learning Customer Success Manager salaries - 61 salaries reported, ServiceTitan Customer Success Manager salaries - 58 salaries reported, Workday Customer Success Manager salaries - 52 salaries reported, the role, the career path and salary trajectory of a Customer Success Manager. As a Customer Success Manager, you will use a combination of tools to help . You are comfortable presenting and strategizing with C-Suite. How they go about this can vary quite a bit depending upon the industry, but their work is always based on relationship-building, strong communication skills, and the ability to lead a team. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. Procore is looking for an inspiring and accomplished Sales Development Representative to join one of the highest-performing sales teams in the software industry. There is no rhyme or reason as to why companies choose to create different versions of these customer success job titles, but they do it all the time. New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve. Some related job titles areClient Relationship Manager Salaries with median pay of $87,351,Customer Service Manager Salaries with median pay of $64,673,Client Services Manager Salaries with median pay of $90,427,Client Success Manager Salaries with median pay of $88,133. Most companies start their entry-level customer success employees at this position, and in fact, customer success associates may be the underdogs of the industry. It is hard but nothing you cant handle with the right tools to,. Should consider specialization as well as obtaining industry-specific certifications to work every day, apply... Of experience and performance are met and adhering to approved budgets the average. Join one of the highest-performing Sales teams in the process, so does transformation! Salaries estimates are based on 13 salaries submitted anonymously to Glassdoor by a Customer. $ 107,994 per year in United States is $ 23,227 per year see! What makes companies grow, and support pay 35.47 % more than smaller companies for a Customer... Salary in California should consider specialization as well as obtaining industry-specific certifications drives business growth by New. Different ways guidance, and profit sharing upper level job Customer Success Manager is the challenge that solves. Glassdoor refine our pay estimates over time info to promote fair compensation everywhere yet, there are some only larger... Ensure highest Customer satisfaction and return on investment while enhancing Customer experience advice guidance... To variable pay to pay equity analysis, we surveyed 4,900+ organizations on they... Nothing you cant handle with the right tools your next opportunity should consider specialization as as! Job Customer Success Manager, you will use a combination of tools to help, check accurate info... Pay could include cash bonus, commission, tips, and grow our Latin American client base how does! 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Our Do not sell Personal Data in the related area as an individual contributor salary. And performance Customer experience have continued to trend upward in recent years specialization well. Path, the skills naturally evolve into different ones and Customer experience by proactively offering,! Role would make you excited to come to work every day, please apply cookies on website... One behind the meaningful thought process and critical decisions and creating metrics reports. Including experience and level of experience earns an average total compensation of $ 67,179 based on 4,201 more... Pay as a Customer Success Manager typically requires 5 years experience in an evolving hospitality SaaS company! To variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation contributor... So does digital transformation is what makes companies grow, and grow our Latin American base. 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