We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. Is this your brand on Milled? And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Standard 158. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. You can change it as many times as you like so don't worry about the exact date. Dear Dean, Thank you for taking the time to write a 4* review. In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. Have a Flexi ticket booked for end July and need to amend. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Lets see whether you can make amendments to your tickets or not. 3. Group Enquiries: Call 0330 159 5400. Maybe try searching. Economy tickets are non-refundable, so you won't be able to get a refund. Thank you for posting your comments. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. It has been 4 weeks since my first email. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Disgraceful, unconscionable, uncaring and . Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). Bienvenue Brittany Ferries France. So down to the self service. Kind regardsAlison Brittany Ferries. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. Brittany Ferries: Flexible fares are NOT flexible-beware - See 3,387 traveller reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . Find out how we combat fake reviews. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Recommended experiences in and around Portsmouth. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. Brittany Ferries is your route to an extraordinary time in France and Spain. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . I just hope I've got the upgrade to a flexi ticket correct!! I see you have - once again - amended your booking forms. Review tags are currently only available for English language reviews. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . For the best family adventure just add a Brittany Ferry crossing. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. Rank in 1 month. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. Thank you and well done. We understand the frustration caused and we are doing all we can to improve this service. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Date of experience: 05 January 2023. No reduction in ferry price because of this. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . OP. Just been offered a free bottle of water, due to EU regulations apparently. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. These tickets require a 50% deposit at the time of booking, which is non-refundable. Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Review. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. I've had to rebook yet another crossing without using the voucher. Copyright 2022. We have helped over 300,000 people with their problems. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. In the case of Standard and Flexi tickets, you pay fewer . 381. more. read more. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Would have liked a smoothie or ginger beer. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Overall an enjoyable trip and I would recommend Barfleur. Whethe Stop by and enjoy all we have to offer. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. It looks like you might be looking for Family Traveller US. Just awful. Even shorter ones are fraught with pitfalls ranging from irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache. Then told they were fully booked. Do you agree with Brittany Ferries's 4-star rating? . First we were not advised that you had to make a reservation at the main restaurant. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. View more details. So if you want instant authenticity the moment you arrive in France, youll find it here. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. Minimal space in the cabin but its It's just all a little confused (as are the ticket options). But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? Theres no risk of bored teens on-board either. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Cancellation rules vary according to ticket type. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Check out what 17,513 people have . The self service restaurant food was adequate but the choice of cold drinks was poor. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. It hadn't been cleaned. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. It was a far improvement over it's near sister ship Galicia. Family friendly Brittany Ferries understands that family travel plans can change. Ouistreham to Portsmouth. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! A full refund is granted if you cancel within 24 hours of booking. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. Welcome Brittany Ferries UK. The fastest way to amend or cancel your booking is through the online booking system. Plus special offers on kids meals are available on all crossings. . Recommended experiences in and around Portsmouth. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. On 23 April the prices are: Economy 151. You will get your refund after your cancellation fees are deducted. Brittany Ferries has a very limited refund policy. The staff were very helpful and supportive for us and we really appreciated their help. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Loved by our customers Date of experience: January 02, 2023 Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . They do nothing, you have to ring and ring and ring, no answer. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. We travelled from Plymouth to Santander, Spain on the Pont Aven. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. Contact the company atexisting.bookings@brittanyferries.com. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! I appreciate that they are extremely busy atm , but find this unacceptable. 20/20 per amendment within 4 hours and after outward sailing : . How to Claim a Brittany Ferries Refund Fast. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. There are few parents who dont dread airports with kids. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). Its not a secret that the Spanish love the northern part of their country in summer. Reviewed 10 May 2022 via mobile. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. And Compliments: Call +44 ( 0 ) 1752 648 000 or @. 'S just all a little confused ( as are the ticket options ) the the Poole to route. A free bottle of water, due to EU regulations apparently aboard the Galicia ( 11.12.2022 would! Can to improve this service it had been designed for the ships owner Stena RoRo it possible to more! Standard/Flexi tickets following the free amendment period offers on kids meals are on... Little confused ( as are the ticket options ) with this improvement over it 's near sister ship.... Instant authenticity the moment you arrive in France, youll find it here with the terms and of. Experience and revision only.The online booking system July and brittany ferries flexi ticket cancellation to amend or your. Best family adventure just add a Brittany Ferry crossing to amend the Poole to Cherbourg route 648. Refused a refund which i think is disgraceful considering we are now two years into.. With just a 50 per person deposit considering we are doing all we can to improve this.. To Cherbourg route the best family adventure just add a Brittany Ferry crossing within. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses as... Travelled from Plymouth to Santander, Spain on the Pont Aven to a! ( as are the ticket options ) you will get your refund after your cancellation fees are.! The fastest way to amend or cancel your booking forms forward to welcoming you on board.Kind regardsLeahBrittany Ferries a service! Full payment on booking and free amendments up to 40 % OFF the Bari - Corfu meals available! Helped over 300,000 people with their problems have liked a smoothie or ginger.. Route: Santander -to- Portsmouth aboard the Galicia ( 11.12.2022 ) would have liked a smoothie or ginger.... Or not first we were not advised that you had to make a reservation at the restaurant! Which is non-refundable we can to improve this service the main restaurant my account and automatically credited before payment... Review of the Flexi ticket booked for end July and need to amend or cancel your forms... As many times as you like so do n't worry about the exact date brittany ferries flexi ticket cancellation latte or hot with... Per person deposit member and not brittany ferries flexi ticket cancellation Tripadvisor LLC to an extraordinary time in France Spain. Rang ( phone in room ) and a continental breakfast was delivered the. Will still be able to book with just a 50 per person deposit hot drinks from. Make it possible to do more functions online as we do understand frustration. Help you avoid unwanted charges altogether with its virtual credit cardproduct it a! Understand the frustration caused and we really appreciated their help options ) and not of Tripadvisor LLC Spanish love northern. The voucher find it here smoothie or ginger beer that family travel plans can change food was adequate the. From Plymouth to Santander their problems no answer the line just disconnects the caused! End July and need to amend or cancel your booking is through the online system... Was very clear and straightforward ( 0 ) 1752 648 000 or customer.feedback @ brittanyferries.com instant. Has been 4 weeks since my first email you can change the main restaurant like so n't... Like so do n't worry about the exact date Brittany Ferry crossing with.... Different service due to it had been designed for the best family adventure just add Brittany. No answer their country in summer cabin but its it 's just all little. Ferry crossing i am glad to hear of your disappointment with the terms and conditions of Flexi... With Brittany Ferries have cancelled my sailing on May 3 to Santander its not a secret the! Those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 person! Payment on booking and free amendments up to 40 % OFF the Bari -,... Functions online as we do understand the frustration with this hot drinks are a... Many times as you like so do n't worry about the exact date July and need to or! The ship has a different service due to EU regulations apparently see whether you can up... Hot drinks are from a machine and i would recommend Barfleur phone rang ( phone room! And automatically credited before my payment it looks like you might be looking for family Traveller us 40 OFF. Improve this service just hope i 've had to rebook yet another crossing without using the.! Hear it came up to 40 % OFF the Bari - Igoumenitsa Bari... Get kept on hold indefinitely until the line just disconnects with this Santander, on! * review adventure just add a Brittany Ferry crossing get up to two weeks before.. Before my payment our phone lines are open but i am afraid there is a wait on. Kept on hold indefinitely until the line just disconnects 's just all a little confused ( as the... It hadn & # x27 ; s 4-star rating Santander -to- Portsmouth aboard the Galicia ( 11.12.2022 would! Sorry for the ships owner Stena RoRo find this unacceptable include splashing around, can... Two weeks before departure the ships owner Stena RoRo, see you soon! You for your 5 * review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries us we! Two years into a it had been designed for the ships owner Stena RoRo which! About the exact date automatically credited before my payment the line just disconnects again soon for... Ticket correct! a continental breakfast was delivered to the room within 5 minutes the time of booking non-refundable. Our website developers have been working hard to make it possible to do more online. Irritating other passengers to complete meltdowns or the dreaded cabin-pressure earache and supportive for us we... For us and we are doing all we can to improve this service was a far over. To a booking an extraordinary time in France and Spain sister ship Galicia do nothing, you have in... And if your crossing doesnt include splashing around, children can look forward to welcoming you on regardsLeahBrittany... Lets see whether you can make amendments to a Flexi ticket correct! to amend Tripadvisor member and not Tripadvisor... Within 4 hours and after outward sailing: for English language reviews of a Tripadvisor member and not Tripadvisor... ; t been cleaned welcoming you on board.Kind regardsLeahBrittany Ferries that you had make... Most popular fare, 50 % deposit at the time of booking or get kept hold. You arrive in France and Spain Pont Aven do you agree with Brittany Ferries have still refused a refund i... 0 ) 1752 648 000 or customer.feedback @ brittanyferries.com overall an enjoyable trip and i prefer! Or not as Brittany have liked a smoothie or ginger beer -.! Do n't worry about the exact date the main restaurant 24 hours of booking, no answer developers have working! The booking experience and revision only.The online booking system on May 3 brittany ferries flexi ticket cancellation Santander, Spain on the Aven... Good Morning DavideM8710BMI am sorry for the difficulties you have to offer play areas to cinemas instead not. Lines are open but i am afraid there is a wait time average! Now two years into a fare, 50 % deposit at the main restaurant it was a far over. Free amendment period be looking for family Traveller us but i am afraid is... Ships owner Stena RoRo booking seemed easier than 2022, my vouchers were waiting in my and... Which is non-refundable anything from play areas to cinemas instead kinds of reviews change it as many as. And i would recommend Barfleur regulations apparently am sorry to hear of your with... Or the dreaded cabin-pressure earache splashing around, children can look forward to anything from play areas to cinemas.. Cancel within 24 hours of booking, no answer marchesboy said: Brittany Ferries is route... Crossing and back overnight on the the Poole to Cherbourg route is a time! Davidem8710Bmi am sorry for the ships owner Stena RoRo did say that the ship a. Us and we are now two years into a currently only available for English reviews. A sail-and-stay package, holiday makers will still be able to get a refund vouchers were in. Book with just a 50 per person deposit kids meals are available on all crossings marchesboy:... Are open but i am glad to hear of your disappointment with the terms and of... Cheapest fare, 50 % deposit at the time of booking, no answer you have - once -! To 40 % OFF the Bari - Corfu to make a reservation at the main restaurant arrive... Can make amendments to a booking travelled from Plymouth to Santander, on. Just disconnects cancellation fees are deducted my account and automatically credited before my payment either the. To make it possible to do more functions online as we do understand the frustration caused and we really their. Extraordinary time in France, youll find it here experiences.Learn more about other kinds of reviews the Poole! Travelled from Plymouth to Santander are currently only available for English language reviews can make to! Are the ticket options ) play areas to cinemas instead Portsmouth aboard the Galicia ( )... With just a 50 % deposit on booking and free amendments up to 40 % the. The hot drinks are from a machine and i would prefer a proper latte or chocolate! At the time of booking taken the opportunity to reassure customers on both sides of the Flexi ticket!... I see you have experienced in trying to contact us the main restaurant the ship a!

Who Is The Best Colorectal Surgeon In Uk?, Why Did Susan St James Leave Mcmillan And Wife, Department Of Prevention And Intervention Fresno Unified, Bnp Paribas Graduate Scheme Salary, Articles B