CS3B sensor detects note in delivery path before CDU dispenses. Unable to load a cassette. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. 1. Check cash dispenser driver (CDM SP) version. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Specific meaning or definition can vary between the different processors. 3. Models: 1800CE Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Call your attendant. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. 1. Clean CS1A. Mount the retract box or open the box cover 2. 1. Check cash dispenser. 9799904 Description: PIN error. Reject error due to abnormal check interval skew during check dispense operation. 2. Check notes in Reject Box 2. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Remove dust in CS1~CS4 sensor 3. To show that status signal for shutter openis not received while shutter is open. Check and reseat all belts. Check telephone line connection. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Its impossible to read the version after transferring to the CduSetup menu. Check bill jam or no note in cassette #2. 1. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Check the status of Near End sensor and its connector, 1. Check CS8 Sensor Cable6. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. The only way to recover from this error is to reprogram the CDU data. 1. Clean CS1A and CS1B. If consistent, it can be a defective modem. Check notes index value, 1. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Check cassette sensor. Check Encoder Sensor CS8 BRKT 5. Remove dust in CS13 Sensor 3. If it still has the error the printer may require service. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Otherwise the dispenser may require service. 1. You may need to remove the printer to clear jams. Check the shutter cams rotation operation. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Remove note from the CDU delivery path. Check the printer head and change if necessary. Short delivery time: most parts is in stock 5. Check power cable connected properly, 1. Double detect module may require adjustment. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Try Balance Inquiry. Clean CS2 and CS4A. Bills is remained in CS41AB sensor after dispensing bills. Previous 1 Remove the remaining notes at a sensor in front of the CST 2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Check if communication cable or COM port is not connected. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Clear the cash tray of any bills or foreign objects. Motor speed (measured at the encoder wheel) was not within spec. Check for notes in the Cash Dispenser. CDU programming is not accurate or complete. Try the reset button on the printer. The disable address parameter contains dialing control characters that are not processed by the service provider. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check modem cable. Remove jammed notes on Cash Dispenser return path 2. There may be a note stuck in the upper part of the cash tray ramp. Cash quality, condition of the rollers in the cassette can effect this condition. 1. Check the catcher inside cassette #2 guide. Reboot ATM. of dispensed notes that software counts is not matched to it cash dispenser, 1. ), Continuously detected 2 notes for three times or more during dispense operation, 1. 2. We have offices in most major US cities but service the ENTIRE USA. Check if each sensor is mounted. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. 2. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. Reboot ATM. Check if the CS3 sensor cable is disconnected 5. Check second Dip Switch in CDU B/D3. Mount the retract box or open the box cover 2. Check all wiring connections to CDU mainboard. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. Check the transaction from the host and try again. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. 1. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. Check Cash Dispenser Unit information. Check the status of Near End sensor and its connector. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. 3. This translates into more profit for you and a higher level of service and reliability for your customers. Remove any jammed paper from the printer. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Check CS5_1 Sensor Cable 2. Remove note from the CDU delivery path. 1. Check if printer head lever is properly close, 1. Complete the contact form below and well follow up right away. Initialize after executing the CDU Information Set(P) Command4. Check modem cable 2. 2. Check CS1 sensor 2. Realign notes in the cassette 3. 1. If persistent, clean and test the card reader in diagnostics. Otherwise try the reset button or have the printer serviced. Remove notes on CS2 sensor. Reset the No response from Host Dialing time out to Host. Contact telephone company, Use diagnostic or modem test to test modem. 1. Check dust in existence CS5 Sensor Guide5. Close the lever of print head completely. Initialize 3. 3. Maintenance services 4. Check CS8 Sensor Cable. Set cassette #1 correctly 2. All call appearances on the specified address are currently in use. Customer should contact his or her financial institution. Remove notes in the reject box and remount the reject box 3. Check phone number.). Check a checks status in the reject box 2. (no retry), To show that the card has no magnetic track(no retry). Error of being removed 2nd cassette before separate rejection, 1. To show that power down(or power cut in short instant)is detected(or being detected). Remove the remaining notes at a sensor in front of the CST 2. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check jam in 1 cassette and reload 4. Check and reseat all belts. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Check wiring to the solenoid(s). 1. Remove jammed paper between printer head and rollers, 1. 6. 2. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. 1. Insert or re-insert the cassette(s). Remove note from the CDU delivery path. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Code reported from host processor Verify all programming. Upgrade Cash Dispenser Firmware or re-download 3. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Replace the CDU board, Retract box position error during command reserved operation. 2. Remove a jammed note on the gate 2. Check all wiring connections to CDU mainboard. Check if each sensor is mounted. Check dust in existence CS5 Sensor Guide 5. 2. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. 1. Open the vault and slide the dispenser back to access the exit gate area. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. NOTE: Do not use metal objects to clear the jam. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. 2. , Monday Friday Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check notes in Reject Box 2. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Remove note from the CDU delivery path.2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Reject error due to short check sheet during check dispense operation. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. 1. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. Mount the retract box or open the box cover. Contact telephone company (Check telephone line connection. Check all wiring to mainboard. (Currency, Denomination, etc), 1. CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Code reported by host processor. Remove a jammed note on the gate2. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. 1. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Get the trace file and log files in D:\trace2. 1. Check the status of sensor and its connector. Check the status of setting paper2. Contact telephone company. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Check dispensed check and reject check.2. Sensor is located along the delivery path right after where the note exits the 1st cassette. 9701060. If error occurs when checking CS11A cable operation, replace a sensor. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Replace CS13 sensor. Check condition of exit gate, and the exit gate sensor. Check that Dual Master Key is disabled (non Coredata). Low Cash. Check the CIU Module Print Head. Initialize3. 1. Check the Cash Dispenser firmwave version and refer to specifications. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check notes index value, 1. Remove note from the CDU delivery path.2. Recover printers mechanical Error. means cassette number. Check the terminal setting from the host. Paper of a lesser thickness is more prone to jamming. Check bill jam or no note in cassette #1. Reinitialize CDU. Clean dispenser and cassette. Test Modem. Sensor is located along the delivery path right after where the note exits the 1st cassette. Check abrasion of the cassette box pick unit. Check abrasion of the cassette box pick unit. Inspect double detect module and adjust as necessary. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . 3. 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